Frequently Asked Questions
Everything you need to know about bringing Matriae into your home.
What is the typical shipping timeframe for furniture and decor?
Most in-stock items ship within 3-5 business days. Larger furniture pieces may take 2-3 weeks for delivery via our specialized white-glove logistics partners to ensure they arrive in perfect condition.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused. Please note that custom-made furniture and final sale items are non-returnable.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also view your order status at any time by logging into your Matriae account.
Are Matriae products sustainably sourced?
Yes, we prioritize ethical craftsmanship and sustainable materials. From FSC-certified wood to organic textiles, we partner with artisans who respect both the environment and fair labor practices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for larger purchases.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If an item is damaged, contact our support team within 48 hours with photos of the damage and the packaging, and we will arrange a replacement or full refund.